Policies

Policies & Guidelines

Smoking

Is only allowed outside in the back or front yard, except for on the Scollen room balcony. No smoking is the policy for inside of Westways. Smoking in the room is subject to a $200 + tax cleaning charge.

Cancellations

4 days notice otherwise the first night charged if we have turn requests down. If we are able to resell the room ­ no charge. We might not be able to accept Single night reservations when booked more than 14 days in advance.

Calgary Stampede Bookings: Full payment charged to your credit card at the time of reservation. 31 days or more notice required for refunds less a $150 + taxes Admin charge. If less then 31 days no refunds unless we resell the room nights booked. $150 + taxes Admin charge still applies.

Block bookings are two or more rooms reserve for 7 or more nights, at the time of reservation a 50% or more is charged as a deposit. If canceled with 15 days or more notice then the deposit is refunded less a $150 + GST administration charge. If less then 15 days no refunds unless we resell the room nights booked. $150 Admin charge still applies.

Pets

We have two small dogs in residence, Mikka and Be­Be . Guests’ pets are welcome for a nominal extra, as long as they are well behaved and are not a nuisance to other guests. Please keep pets off the beds and chairs. Guests with pets should bring their own baskets, bedding, water and food bowls. We will provide old towels on the front porch in wet weather. For an extra charge, we also offer a pet walking service. Pet owners are responsible for compensation of any damage on the property.

Guests

Westways registered guests may have friends visit, but will be held responsible for any damage or loss of property. We ask our registered guests to escort their friends to the front door when they depart.

Footwear

It is a Canadian custom for visitors to remove their shoes when entering a home during inclement weather.

Keys

Guests receive a set of front door and room keys upon arrival. There is a charge of $20 for any lost keys.

House Hours

There are no restrictions regarding what time guests can come and go. It is common courtesy to be quiet if you are returning late at night.

Breakfasts

Monday – Friday: 7:30 AM – 9:00 AM Saturday, Sunday and public holidays: 8:00 AM – 9:30 AM The breakfast consists of fresh fruit platter or coupe, followed by a different hot entrée for each day of the week. Selection of cereals, baked goods, fresh juices and preserves are provided with a variety of coffee and teas. Please notify us by e­mail or upon arrival of any special dietary requirements.

Gratuities

Tips are discretionary, though the custom in Canada is to tip your room service provider $3 to $4 per each day of stay up to $20.00 or more per week.

Parking

Free parking on our private paved yard. During winter, plug­ins are provided.

Luggage

Calgary Westways does not have an elevator; therefore all luggage must be carried 2 to 3 flights of stairs.

If you are staying at Westways for only one night and have several large suitcases, please pack a smaller case for that night and we will be happy to store your extra cases. Please be careful with large suitcases. Please feel free to ask for assistance with your luggage, as we are more than willing to help. Oversize backpacks have to be hand carried to the rooms.