Policies & Procedures

Breakfast

We have many guests who don’t require breakfast so any bookings on the Calgary Westways website are for room charges only. A hearty breakfast is available at an extra charge of $15.00 per person, per day plus 5% GST. When you reserve a room online, please check the Breakfast Box if you would like to start your morning off with a delicious breakfast and hot coffee. 

Breakfast hours are:

Monday – Friday: 7:30 AM – 9:00 AM 

Saturday, Sunday and public holidays: 8:00 AM – 9:30 AM 

Breakfast is served in the dining room on the main floor and consists of a fresh fruit platter, followed by a hot entrée that changes daily.  A selection of cereals, baked goods, fresh fruit juices and preserves are provided with a variety of coffee and teas. Please let us know in advance if you have any special dietary requirements so we can ensure you have a meal that works for you.  Calgary Westways is able to prepare vegan, vegetarian, gluten free, nut free and lactose free meals for your convenience.


Discounts

Please note that discounts are available on the Calgary Westways own website reservation system (elevaterooms.com) that are not available when booking with Booking.com or Expedia.  Please check our Calgary Westways Booking Page for more details.


Peace of Mind

Westways is inspected by and abides by the standards of the Bed and Breakfast Association of Calgary.  Westways is also inspected, licensed and regulated for health and safety by the city of Calgary.  Unlike the majority of Airbnb accommodations, Calgary Westways adheres to required codes and has liability insurance.  The Westways owners also reside on the premises ensuring guests have peace of mind when staying with us.

Westways is monitored for quality and standards by AAA/CAA and has been awarded a 3 Diamond rating. We have also received a Trip Advisor Certificate of Excellence due to the vast number of high reviews our guests have given us.


Cancellations

At Calgary Westways we understand that plans can change unexpectedly, and our Cancellation Policy reflects this.  We require four days notice when cancelling a booking.  If less than 4 days notice is given, we do charge for the first night booked. If we are able to rebook the room ­before your reservation was to start, there will be no charge.  


Calgary Stampede Bookings

Rooms booked during the Calgary Stampede will be fully charged to your credit card at the time of reservation.  Due to the extensive work load during Stampede time, at least thirty-one days notice is required for refunds to bookings during the Calgary Stampede.  Westways charges a $150 + taxes administration charge for all cancellations during the Stampede. Unfortunately, we are not able to provide refunds for bookings during the Calgary Stampede with less than thirty-one day’s notice. An exception to this is if Westways can rebook the room with less than thirty-one day’s notice, we will refund your reservation minus the $150 + taxes and administration charge.

Block bookings are two or more rooms reserve for 7 or more nights, at the time of reservation a 50% or more is charged as a deposit. If a room is canceled with 15 days or more notice, then the deposit is refunded less a $150 + GST administration charge. If less then 15 days notice is given, there are no refunds unless we are able to resell the booked nights. $150 admin charge will still apply.


PETs

Calgary Westways is home to two small dogs who dutifully help us host our guests. Guests’ pets are also welcome for a nominal charge. Please ensure that your pets are on their best behaviour and we ask that you keep them off the beds and chairs in your room. Please bring your pet(s) baskets, bedding, water and food bowls so they will be comfortable during their stay with us. Westways provides paw wiping towels at the front porch in case of inclement weather or just a really fun walk! We also offer a pet walking service for an extra charge. As with all facilities, pet owners are responsible for any damage on or to the property.


Visitors

Westways registered guests are welcome to have visitors to their room.  Please note that you are responsible for any resultant damage or loss of property. We ask that you if you choose to have friends join you at the Westways, that you escort them to the front door when they are ready to leave.


Footwear

It is a Canadian custom for visitors to remove their shoes when entering a home during inclement weather.  Please ensure that you help keep Westways clean by removing your shoes if they are wet or muddy.  We provide shoe racks for just this purpose!


Parking

At Westways, our location may be prime to Downtown Calgary, but our parking is free! Westways parking is right onsite and private. During winter, we also provide complimentary plug­ins in case of cold temperatures. 


Luggage

As a Historic Calgary Home, Calgary Westways does not have an elevator.  Please plan for carrying your luggage two to three flights of stairs depending on where your room is located.

If you are staying at Westways for only one night and have several large suitcases, feel free to pack a smaller case for that night and we will be happy to store your extra suitcases free of charge. Calgary Westways has several fragile collectibles and antiques so we ask that you please be careful when carrying large suitcases through the house.  Oversize backpacks must be removed and carried by hand to your room.  Feel free to ask for assistance with your luggage, as we are more than willing to help. 


Smoking

Calgary Westways has a strict No Smoking policy inside the premises.  Guests are welcome to smoke outside of the Calgary Westways in either the front or back yards.  The only exception is for guests staying in the Scollen room where they may smoke tobacco or cannabis outside on the balcony. Additionally, Calgary Westways has a heated space on the back deck where guests are able to smoke either tobacco or cannabis from 10am to 10pm daily. Smoking in the room is subject to a $200 + tax cleaning charge.   Please note that smoking cannabis is now legal in Canada.


Payment

For the convenience of Westways guests who book from all over the world, we accept many forms of payment.  Guests can pay via major credit cards including Visa, Mastercard, and Amex.  Payment by Debit Cards and Cash are also welcomed as is Paypal.


Gratuities

At the Westways we work hard to ensure your stay is comfortable and we want our guests to enjoy their time with us.  If you’d like to leave a gratuity, we would greatly appreciate it.  As a guideline, the custom in Canada is to tip your room service provider $5 per for each day of your stay.

 

 

“Truly charming gentlemen that own this B&B! A unique gem of Calgary. I won't be staying anywhere else in Calgary from now on. Gorgeous rooms and exceptional service.”

~ J from Canada

 

 
Calgary Westways Logo for Website.jpg

216 25 AVENUE SW, CALGARY, AB, T2S 0L1, CANADA

Phone: 1 403-229-1758

Toll Free: 1 866-846-1758  

Fax: (mobile) 1 403-397-8501

Email: westways@shaw.ca